51 NEW STREET BIRMINGHAM B24 EG 020 3239 6243 info@skylordtravels.co.uk
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It is important to remember that the person who made the reservation accepts ALL the terms and conditions of the reservation and is accountable for any fees related to amendments as well as late or cancellation fees that occur for ALL the guests who are in their party. They are also accountable for examining this and any future documents and for immediately advising us when something is missing or is incorrect. The information on this page is made in good faith, in accordance with the information provided by the principal at the time of making the booking. If some of these information are different, you will be notified immediately.

Payment

We do not save the details of your credit card and we do not provide financial information to third parties. The balance must be paid within the due date stated upon the confirmation. Note that for some reservations made via telephone, payment in full may be required immediately i.e. when you get confirmation. If this is the case, you will be informed once the reservation is made. It is essential to pay any balances due at the time they are due as failing to pay them on time could cause cancellation of your vacation and make you still liable to cancellation fees. When an additional "'booking cost is charged, this was notified when you made your making the booking. Credit card payments can be subject to a 3% fee. If cancellation is prevented by the principal, in a late payment, PS30 will be added to your account balance.

PASSPORT, VISA AND HEALTH REQUIREMENTS – Your are responsible for checking all these items

Visa and passports: You must consult the appropriate Embassy or Consulate for more information. There are always changes to the requirements and you must verify the current information before you leave. We regret that we cannot assume no responsibility if are denied entry on the plane or into any country because of a failure on your part to carry the proper passport, visa or any other documentation required by an authority, airline or government. Health: The recommended vaccinations for travel could be changed at any time, and you must consult your physician regarding current recommendations prior to departing. Health requirements for your vacation destination are detailed within the Department of Health leaflet entitled "The Traveller's Handbook to Health" (T4) The leaflet is accessible by dialling 0800 55 7777. Your responsibility is to make sure that you have all recommended vaccines, and make sure you take all medications recommended and follow any medical advice related to your travel plans.

SPEACIAL REQUEST IN CASE OF MEDICAL PROBLEMS

Should you require specific needs, you should inform us when you make your reservation. We will do our best to forward any request onto the supplier in question however, we regret that we are unable to promise that your request will be fulfilled. In the event that we fail to fulfill any specific request is not a breach of our contract. If you suffer from a health issue or disability that might affect your booking we must be informed in writing prior to the date of booking with all information. If we believe that we are not able to meet your specific needs, we decide to cancel or decline your reservation.

BEHAVIOUR

If you make a reservation with us, you agree to be responsible for any loss or damage that you cause or any other member of your group. The proper payment for any loss or damage must be made directly to the property owner or manager, or to any other supplier. If you do not make this payment, you are required to protect us from all claims (including legal expenses) that are later brought against us as a consequence of your conduct. We require all customers to show consideration to others. If, in our opinion or the opinion of anyone else in charge, you behave in a manner to create or likely in causing distress, risk, or an annoyance to a third party or cause damage to property We have the right to cancel the arrangements you have made without prior notice. In such a case, all obligations towards you (including the return arrangements) will be immediately ceased as well as we are not liable to pay any charges or expenses that you might be incurred as a result of this in the form of a refund or making any compensation.

FORCE MAJEURE

We are not responsible for and will not be accountable for any loss or damage , modifications, delays or other changes that result from unexpected and unexpected circumstances that are that are beyond our control including the threat or conflict and civil strife, or disputes between industrial parties, including air traffic control issues, terrorist activity, natural or nuclear disasters, fires or other adverse weather conditions, difficulties with transportation and congestion at ports or airports, cancellations of flight schedules by scheduled airlines. Check the latest status of any country by calling the Foreign and Commonwealth Office's travel Advice. In this scenario, if the airline offers refunds in full or part, then passengers will be entitled to refunds less the admin fee to process the refunds.

RECONFIRMING RETURN/ONWARD FLIGHTS

Your responsibility is to make sure you comply with all RECONFIRMATION REQUIREMENTS that are displayed either on the front of this bill or the travel documents. The Company is not responsible for any additional charges for failure to confirm your flights.

DOCUMENTS DESPATCH

The address to send all documentation is the one provided when making the making the reservation. Documents will be sent out seven days prior to departure. N.B. For bookings made in the fourteen days from departure, it could be necessary to pick up your ticket at the terminal. Other vouchers will be mailed or faxed directly to you. Only electronic tickets will be delivered via 1st class mail at the risk of the customer. For extra security, scheduled airline Paper Tickets are typically delivered by Recorded Delivery and in this situation the responsibility lies with you to make sure you have the receipt and collection. If you lose your Paper Tickets in the mail and the new set must be issued, you might have to purchase tickets once more. An indemnity form is required to be completed in order to claim your money, which could take up to 6 months. Late bookings can also require the delivery of Registered/Courier documents. In this case, the applicable costs will be given when making the making the booking.

NOTICE OF CHANG TO POLICY

The address to send all documentation is the one provided when making the making the reservation. Documents will be sent out seven days prior to departure. N.B. For bookings made in the fourteen days from departure, it could be necessary to pick up your ticket at the terminal. Other vouchers will be mailed or faxed directly to you. Only electronic tickets will be delivered via 1st class mail at the risk of the customer. For extra security, scheduled airline Paper Tickets are typically delivered by Recorded Delivery and in this situation the responsibility lies with you to make sure you have the receipt and collection. If you lose your Paper Tickets in the mail and the new set must be issued, you might have to purchase tickets once more. An indemnity form is required to be completed in order to claim your money, which could take up to 6 months. Late bookings can also require the delivery of Registered/Courier documents. In this case, the applicable costs will be given when making the making the booking.

Payment Flow and Delivery Policy

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